Frequently Asked Questions

About

0360 Wallet is an ecosystem that provides a free, super-safe and bank independent place to store money while earning interest and enabling income creation. At the same time 0360 Wallet also provides mobile faclities and a business portal to spend, send, receive and track money. The 0360 Wallet presents the first regulated alternative to payment services offered by the banks today.
No the 0360 Wallet is not a bank. The 0360 Wallet is provided by a regulated Financial Service Provider and the payment service is provided by a registered Payment Service Provider.
The 0360 Wallet service is available to any South African citizen (over the age of 18) with a valid identity document as well as registered businesses and organisations.
The 0360 Wallet can be used to pay any person, business or organisation that is a registered 0360 Wallet user, in other words any entity that accepts 0360 Wallet payments. You can also create a Payment Code using your Money Manager, to pay at selected merchants that accept wiCode mobile payments (see the list participating merchants here).
Sending amounts to another 0360 Wallet is real-time, therefore the recipient will receive their money instantly. If the transaction does not appear immediately in the transaction History or the Balance is not updated, swipe down on the screen to refresh the information.
Yes. Using the 0360 Wallet is like having cash in your pocket. It is available 24x7x365. Services utilising third parties can have restricted hours of services. As far as possible the app provides warning of such instances.
No. You need access to a Wi-Fi connection or must have mobile data available to use the app.

Sign Up & Registration

You need to be 18 years or older and have a valid South African identity number. You also need a smartphone to install and use the app.
The 0360 Wallet can be installed on Apple iPhones with iOS version 8 or higher, and other smartphones with Android v4.4 (KitKat) or higher.
The 0360 Wallet mobile app is available on the South African app stores of Google and Apple. Search your specific phone’s app store for the 0360 Wallet app and install from there or click on the buttons below if you are using a mobile device to view this.
In order to comply with the Financial Intelligence Centre Act (Act No. 38 of 2001) and subsequent amendments (FICA), the Financial Service Provider providing the Value Store account, is compelled by law to keep up to date identity records of each customer holding an account in the Value Store. Similarly, the 0360 Wallet service has to ensure that all transactions comply with the anti-money laundering and counter-terrorism regulations.

Transacting

Accordion Sample DescriptionTwo options are available using the Funds-In function under the Funds-in / Funds-out tab, namely: - Transferring from your bank account - Buying cash vouchers at participating stores You can also ask another 0360 Wallet user to transfer an amount to you in exchange for your cash
The 0360 Wallet can be installed on Apple iPhones with iOS version 8 or higher, and other smartphones with Android v4.4 (KitKat) or higher.
There are several alternative ways to load funds into your 0360 Wallet account, including: -Asking you employer to pay your salary/wage directly into your 0360 Wallet account -Asking another 0360 Wallet user to transfer an amount to you in exchange for cash -Receiving 0360 Wallet transfers from your family and friends -Paying with cash at any retailer payment point that allows Pay@ payments
Yes. By utilising the 0360 Wallet's Funds-in function, you can instantaneously withdraw money from your bank account and transfer the equivalent value into your Value Store account. Unfortunately, there is a cost involved due to bank and processing charges.
Yes. By using the Funds Out function, you can transfer money from your 0360 Wallet account to your bank account, using your 0360 Wallet app. A small fee is charged due to bank and processing charges.
To make a payment to a business or organisation, the intended recipient needs to produce a payment request and make it available to the payer to scan. Once scanned, the amount to be paid and the identity of the recipient is shown to the payer, the transaction fees payable (if any) is shown to the payer and the payer can then authorise the payment. Once authorised, the amount minus transaction fees payable, is transferred from the 0360 Wallet account of the payer to the 0360 Wallet account of the receiver in the Value Store.
Yes. You select the contact or provide the mobile number of the recipient and specify the amount to be sent. Thereafter the Bank (Nedbank in this case) will send a cash withdrawal voucher number via SMS to the phone number selected. The recipient can use the voucher at any Nedbank cardless ATM to withdraw the cash. You can find the Send Cash via SMS option under the Send functions.
No. Once you have authorised a transaction it is final and cannot be cancelled or reversed. This also applies to the purchasing of prepaid services using the 0360 Wallet.
If you need money from another 0360 Wallet user, you can create a payment request by clicking on the Request tab. This will give you the opportunity to fill in the amount that you require from the payer and a reference to remind you what the payment was for, in the My Reference field.
Yes, this facility is available at FNB and Nedbank, offering cardless withdrawals. Withdrawals are limited to R5 000 per day. Unfortunately, there are charges involved due to bank and processing fees.
You can withdraw cash from your 0360 Wallet account in various ways: -At ATMs, by using the Withdrawal from ATM function, under Funds Out, on the Funds In/Out button. Money Manager generates a code that you can enter into ATMs that offer cardless withdrawals (currently FNB and Nedbank ATMs can be used). Unfortunately, there are charges involved due to bank and processing fees. -At the tills of participating retailers, by buying a voucher (see list of participating merchants here)
You can buy mobile prepaid products and services without any transaction fee within your Money Manager app. You will find Marketplace under the Spend option where you can select the service provider and the product selection.
Yes. The History button provides your history of transactions, including details of each transaction. You can also a search and sort the transactions.
Your balance is displayed at the top of the Transact screen (and most other screens) as Current Balance. When the app starts up the Current Balance does not show. To view the balance, you simply click on the Current Balance. You can also hide the Current Balance by clicking on it again.
Linking to another 0360 Wallet user makes it quick to select the person for paying or sending money to. Another benefit of linking to another person, business or organisation, is that you can set the default categorisation for payments made to or received from the counterparty. This will, for future transactions with this party, automatically populate the categorisation fields associated with the transaction.
To link to other users you can either ask them to show you their unique QR code (My ID) which they can find under their Dropdown menu, or after receiving a payment from an unlinked 0360 Wallet user, you will be asked if you would like to link to the payer.

Fees & Limits

The 0360 Wallet service offers a free Value Store account (i.e. no monthly or annual charges), the 0360 Wallet app is free to download and most transactions are free or have a very low fee. In all cases the fees are presented to the payer for authorisation before the transaction is submitted for processing.
The 0360 Wallet is available free of charge on the app stores.
Minimal to zero fees are charges to 0360 Wallet users For more details on fees, see the Fees tab on the main menu of this web site.
Yes. Transaction limits are imposed and enforced, depending on the FICA status level of the user. The FICA status is determined by the quality and quantity of verifiable documentation that the user can provide. The different levels, document requirements and transaction limits, are provided on Compliance sub heading under the Features menu item of this site. Businesses wishing to register, are taken through a separate online process that collects the necessary documentation based on the business entity's legal structure.
Yes. You can set your own limit on the total daily spend (the default limit is R1 000 per day) according to your personal preference. You can find the setting in the dropdown menu under My profile / My limits. To implement the change to your Daily limit you will need to authorise the change with your PIN.
Yes. If you want to pay and walk (much like NFC payments with card) you can specify an Express limit - any payment below the Express limit will not require any further action from you and will be processed. With an express payment you will not have the chance to view the transaction details, fees, etc. You can set your Express limit by selecting My Profile in the dropdown menu, then My limits and then you can change the Express limit amount. In order to implement this change, you need to authorise it by provide your PIN or using your fingerprint.

Safety & Security

Yes. Money that you receive or transfer by means of your 0360 Wallet app is held in a safe custody account in the 0360 Wallet where your money is invested in low risk investments, managed by an independent Financial Services Provider, regulated by the Financial Services Compliance Authority (FSCA). In terms of the investment vehicle utilised, your account in the Value Store is insured against mismanagement, fraud and theft.
Yes. The 0360 Wallet is safe to use on multiple levels: Apart from the security mechanism implemented on a technical level (both from a mobile app and back-end system perspective) the user can also use several other ways to enhance the security levels, including device locking mechanisms. The 0360 Wallet app requires your Password to sign on as well as requesting you to key in your PIN to authorise transactions - before they are actioned. This prevents anyone who gains unauthorised access to your phone, and obtains your password in some or other way, from transacting or effecting any changes to settings, as your secret PIN is required to authorise payments or change your user settings. If you have a Touch ID-enabled device, you can use your fingerprint instead of your PIN to authorise.
0360 Wallet provides multiple layers of security to ensure that your money is safe. Should someone, however, get hold of your access keys it is possible that the multiple layers of security within the system could be breached and your money could be transferred to someone else. The fact that the money can only be transferred to another registered 0360 Wallet user, ensures that the culprit will not get away with his crime. Due to the compliance process that is followed at registration, every user is identified through the in-app identity verification process. At the very least, the mobile number of the perpetrator could be used for his identification.
No. The 0360 Wallet service does not allow any transactions not authorised by you at the time of the transaction.
If your phone supports fingerprint recognition, you can activate it for 0360 Wallet by opening your Security settings (under the app's dropdown menu). Simply move the Touch ID authentication button to highlight that it is turned on. Once activated successfully, you can use your fingerprint to activate your app and authorise transactions instead of the PIN, wherever required.
You only need to capture your banking details to transfer funds to your bank account. As per normal, you would need to enter your bank account number, branch code, etc. You can enter your bank account details in My Profile tab on the app dropdown menu. The account will be verified with your bank. You can capture one or more bank account should you wish to use more than one bank account from time to time.

General Help

Don't worry. Your money is safe. There are various levels of security on your phone and in the 0360 Wallet app that will prevent unauthorised use. When you get your new phone, simply download the 0360 Wallet app again and login with your credentials.
When you get your new smartphone, you just need to install the 0360 Wallet app on your new device and login with your registered user name and password. It is also recommended that you uninstall the 0360 Money app from your old phone. Refer to the 0360 Money T&Cs under Safety & Security in the 0360 Wallet app, if you require more information.
You need to change the mobile number in the Contact Details under My profile as soon as possible. Warning: If you do not make this change your payment could be made to other 0360 Wallet users that use your old number.
You can only have one instance of 0360 Wallet in your name.
Yes. You can login by using another person’s 0360 Wallet app. After the person had logged out you can login with your mobile phone number and password. Of course, you must remember to logout when finished.
For support you can email your query or problem to the support email address. The address can be found in the 0360 Wallet app's dropdown menu under Support.
The release number of the software you are using is provided in the Dropdown menu under App information.
The terms of conditions can be found in the About Us dropdown menu under Terms and Conditions.
You can reset your password by clicking on ‘Forgot Details' on the login screen. You will then be asked to provide your mobile number or email address. You can also change your password and PIN under the Security settings of your profile, accessible from the dropdown menu.
You can check that a payment was made or received by going to your transaction history, using the History button, searching for your transaction and opening the details by clicking on the payment. The details of the transaction provide the proof of payment. The System Reference number provides the unique number for the transaction.
Contact 0360.money support via our Contact Us page immediately and specify the issue that you have experienced. You’re also welcome to get in touch with us via Facebook or Twitter. Kindly assist us by providing the System Reference number of the transaction - you will find this number in the transaction details, at the bottom of the referencing information in under the History tab. We will investigate and follow up with you.
The pay point operator can manually enter the 7-digit Payment Code that is displayed underneath the QR code in the 0360 Wallet app.
Yes. You can find your photo under the Dropdown menu under My profile. By clicking on Update photo, the camera will open and allow you to take a new photo or load a photo from the photos on your mobile.
Click on the menu, Select “my profile” you can here change your personal detail and nick name, Contact detail, Bank accounts as well as daily limits.
Click the menu, Select “my profile” click on contact detail. You can change your email and phone number – and OTP will be sent to your new email or cell number.
Go to the menu, Select “my profile” click on contact detail. You can change your email and/or phone number – and OTP will be sent to your new email or cell number.
There are two way you can do this. The one way is by using the dropdown menu and the other is at the bottom of the Referrer Commission screen, under the Save function. There you will see Invite another person/s. You will then be able to choose the channel to be used (WhatsApp, email, etc) and thereafter your contact list will be opened to select the receivers of your invite. Once selected the default message will be shown to you where you can add your personal touch. Important to note that when you change the message do not touch the hyperlink provided at the bottom of the message. This is a personalised link that links you, as referrer, to the person downloading the app.
This option might be available in a future version and is currently under review.
You can find the number of referrals you have on the Referrer Commission screen, under the Save function, as Successful referrals. A successful referral is an invitation you extended to another person/s that they reacted on, in other words they clicked on the hyperlink in the invitation message you sent to download the 0360 Wallet app and then registered as a 0360 Wallet user (if they hadn't already done so before). Your referral is only successful when the person registers successfully in response to your invitation.
The three category fields provided for on every transaction, enables you to analyse your income and expenses according to your analysis requirements. You can provide the categories at the time of the transaction - to open this option, click on the three dots under payment on an iPhone, or read more on an Android phone. Some transactions are categorised by default based on the type of transaction (e.g. buying a prepaid product on the Marketplace), or you can establish a link with the person, business or organisation and enter your own default categories for each linked party. Categories can also be inserted or changed on the transaction in your transaction History.
Yes. In the History you can click on the transaction you want to see or change the categories of.